Returns & Exchanges

At KAVU, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for items in new, unwashed condition with original tags attached. Whether it's a Rope Bag or a synthetic fleece, we are committed to making sure you have the right equipment for your next adventure.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print and Pack

  Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all hangtags are intact.

• 3.
  Drop Off

  Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of generating your label.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will issue a refund to your original payment method, minus a small restocking fee, within 5-10 business days.